Byers pendant light jug shape resin, 4 colors, ∅ 30CM

Subject to the conditions, approval process, remedies, and exclusions in this policy, Hozo accepts returns for both defective and non-defective products. If a non-defective item is unsuitable or you simply change your mind, you may request a return within 14 days after receipt. We refer to this below as an ordinary return.

Please inspect your order promptly after delivery. Visible transit damage, an incorrect item, a part missing on delivery, or another package-content discrepancy must be reported within 7 days after receipt. This 7-day visible-issue period does not shorten the 14-day ordinary-return period or the applicable warranty for a latent defect that could not reasonably have been identified earlier.

We use the carrier's delivered timestamp as the receipt date unless you provide credible evidence that the scan or recorded date is inaccurate.

To qualify for an ordinary return, the item must be unused, uninstalled, unmodified, complete, resalable, and in its original box with enough protective packing material. All returns require our written authorization before shipment.

Reasonable differences in handmade color, finish, texture, production batch, or manual measurements are not defects when they do not materially affect the item's use.

You may request cancellation of a standard order without charge if we receive your request within 24 hours after the order is placed. Customized items and any other exclusions expressly stated in this policy do not qualify for this cancellation right.

Please include your order number. We may ask for information reasonably needed to verify the order or review your request.

A cancellation takes effect only when we confirm it in writing.

A dispatched order cannot be stopped. If you receive the parcel and then wish to return it, the ordinary-return rules in Sections 4-8 apply. The 30%-50% charge in Section 15 does not apply merely because the order had already been dispatched. It applies when delivery of a dispatched parcel is refused.

You may request a change to the color, dimensions, delivery address, or telephone number within 24 hours after placing your order.

Please include your order number and the exact change you would like us to review. A modification takes effect only when we confirm it in writing.

Order details cannot be changed after dispatch.

To request an ordinary return for a non-defective item, including where the item is unsuitable or you simply change your mind, please contact us within 14 days after receipt. The request must meet the conditions in Section 1 and receive our written authorization before you send the item.

Once we approve the return, you must dispatch the parcel within 7 days after the approval email. Please use the return address and instructions in that email.

You are responsible for the actual shipping cost of a non-defective or change-of-mind return. If we arrange or advance a return-shipping cost for which you are responsible and it remains unpaid, we may deduct that actual cost from your refund.

We may refuse a return that is unauthorized, late, used, installed, modified, incomplete, missing a component that was originally delivered, or inadequately packed.

Manufacturer-customized goods and accessories such as light bulbs are not eligible for an ordinary return, subject to applicable mandatory law.

Three or more units of the same product cannot be returned, canceled, or exchanged under the ordinary policy. If you are considering three or more units, we recommend purchasing one first to confirm that it suits your needs.

Outbound shipping and shipping-insurance charges already incurred are non-refundable after dispatch.

Returns are accepted by mail after our written authorization. To start a return, please email [email protected] with your order number, the reason for your request, any supporting information reasonably relevant to the request, and the outcome you would like us to review.

We may ask for additional information reasonably needed to verify the order, review the request, select an appropriate remedy, identify the correct return address, or determine carrier responsibility.

Please wait for our written return authorization and return instructions, including the return address, before sending the item.

After dispatching an approved return, please email us the tracking number, tracking URL, photos of the item, and photos of the packed parcel, to the extent this information is reasonably available.

For a non-defective or change-of-mind return, you pay the return carrier. If an unpaid actual return-shipping cost is your responsibility, including a cost we arrange or advance, we may deduct it from your refund.

When you accept an approved physical remedy for transit damage, a confirmed manufacturing defect reported within 14 days, or an incorrect item, we pay the shipping specifically required to perform that approved remedy.

If you would prefer a refund, you are welcome to ask us to review that option. The shipping we cover for an approved physical remedy does not automatically apply to a refund request. If the item needs to be returned, the ordinary return-shipping rules and return conditions apply.

Paid outbound shipping, express shipping, shipping insurance, customs charges, and other charges already incurred are non-refundable, subject to applicable law or a written remedy from Hozo.

Shipping insurance does not replace the applicable reporting period, evidence requirements, or return authorization.

After an approved return arrives, we may inspect its condition, completeness, identity, serial number or other identifying details, packaging, and compliance with this policy.

We approve a refund or exchange only after completing this review. This policy does not set a fixed deadline for our inspection, decision, or initiation of a refund.

An Incomplete Return means that a component was delivered to you but was not included in the return parcel. We may pause, reduce, or refuse the refund while the missing returned component is addressed.

A component that was missing on delivery is not an Incomplete Return. You do not need to return a component you never received, and we will not refuse a return solely because that component is absent.

We issue an eligible refund to the original payment method after receiving and inspecting the returned item.

PayPal processing takes 1-2 days after we initiate the refund. Credit card processing takes 3-5 days after we initiate the refund.

An eligible refund may take up to 5 working days to reach the original payment method.

Exchange-rate movements may change the amount credited, and we do not guarantee an exchange rate.

For a full or partial cancellation completed before dispatch, we refund the U.S. sales tax attributable to the canceled amount.

After dispatch, any U.S. sales-tax adjustment follows applicable state and local tax law and Hozo's filing status.

We do not guarantee a refund of every tax, duty, shipping charge, or insurance charge.

You may request an eligible exchange within 14 days after delivery. Please email [email protected] with your order number and details of the product you would like to exchange.

The original item follows the ordinary return process and conditions. We dispatch the replacement only after we receive, inspect, and approve the original item.

For a customer-requested exchange, you pay both the cost of returning the original item and the cost of shipping the replacement item. Shipping charges already paid are non-refundable after dispatch.

These customer-requested exchange rules do not govern a physical remedy that we approve for transit damage, a confirmed manufacturing defect, or an incorrect item.

Visible transit damage must be reported within 7 days after receipt. A manufacturing-defect claim must be submitted within 14 days after delivery for review under this section.

Please include your order number and clear photos of the item, parcel, protective packaging, shipping label, and package label, to the extent this evidence is reasonably available. Keep the item, packaging, and labels while we review the claim.

We retain the first choice of an appropriate remedy: inspection, repair, replacement parts, replacement of the item, or another suitable solution. Replacement parts may include replacement glass, a shade, a frame, or another appropriate part.

When you accept an approved physical remedy under this section, we pay the shipping specifically required to perform that remedy.

If you would prefer a refund, you are welcome to ask us to review that option. Approval is not automatic. If the item needs to be returned, the ordinary return-shipping rules and return conditions apply.

If you decline an approved repair, replacement-parts, or replacement-item remedy and request an ordinary return instead, we will review the request under the ordinary return conditions in this policy.

Claims submitted more than 14 days after delivery can be difficult to verify, particularly where installation or use may have contributed to the damage. In those circumstances, we may be unable to offer a full replacement or refund. We still encourage you to contact us, and our team will do its best to help. Any applicable warranty remedy remains governed by the Warranty section.

A part missing on delivery must be reported within 7 days after receipt. Please include your order number, photos of the contents received, package label and packaging, and details of the missing part.

Before submitting a claim, please check every tracking number and all parcel information supplied with your order. We will review the available evidence and may provide the missing part or another appropriate solution. We do not promise a fixed remedy or completion time.

A part that was never received does not need to be included in a return. We will not refuse a return solely because that part is absent.

One order may arrive in several packages. Separate parcels may leave from different dispatch points, use different carriers and tracking numbers, and arrive on different dates.

One parcel arriving before another does not by itself mean that an item or part is missing. Please review all tracking and package information supplied with your order before reporting a missing parcel or part.

Please report an incorrect item within 7 days after receipt. Include your order number and clear photos of the item, parcel, packaging, shipping label, and package label, to the extent this evidence is reasonably available.

If you accept the correct-item remedy, we pay return shipping for the incorrect item and shipping for the correct item. We provide the correct item no later than 8 weeks after receiving your report.

If you would prefer a refund, you are welcome to ask us to review that option. Approval is not automatic. If the item needs to be returned, the ordinary return-shipping rules and return conditions apply.

If you decline the correct-item remedy and request an ordinary return instead, we will review the request under the ordinary return conditions in this policy.

A dispatched order cannot be stopped.

If you accept the parcel and then request an ordinary return, the 14-day ordinary-return process applies. The 30%-50% charge does not apply merely because the order had already been dispatched.

If you refuse delivery of a dispatched parcel, a charge equal to 30%-50% of the order value applies for storage, preparation, and shipping. You are also responsible for the applicable return-shipping cost. These amounts are deducted from the refund.

If the refused parcel cannot reasonably be returned to sender, no refund is available.

Please pack an approved return carefully and use adequate protective material. If the item is damaged while in transit back to Hozo, we cannot refund the damaged item.

You must seek compensation from the return carrier and tell us how you would like the damaged item handled. We hold the item for 14 days after the returned-item damage is identified.

The 7-day visible-issue reporting period and 14-day ordinary-return period do not shorten warranty coverage for a latent defect that could not reasonably have been identified earlier. A claim submitted more than 14 days after delivery follows the applicable warranty category below rather than the ordinary quality-refund process.

We may inspect the product and choose repair or replacement parts before replacing the complete item or offering another warranty remedy.

General products have a 2-year warranty. This warranty excludes damage caused by accident, abuse, or neglect, natural aging or wear, and purchases made through online auction sites.

The warranty does not cover human-caused damage. When that damage requires a spare part, you must purchase the part and pay the related transportation cost.

Rechargeable LED table lamps have a 3-month warranty from receipt. For a covered claim, we replace the whole lamp without a product charge, and you pay the transportation cost.

LED lamps, LED light sources, and LED drivers have a 6-month warranty from receipt. For a covered claim, we provide replacement parts without a part charge, and you pay shipping.

Other LED-lamp accessories and non-LED light-source products have 2-year coverage from receipt. For a covered claim, we provide replacement parts without a part charge, and you pay freight.

Questions are welcome. For return, refund, exchange, delivery-issue, or warranty support, please email [email protected] with your order number and the outcome you would like us to review.